6 Things to Look for When Hiring a Living Wall Service Provider

So you want a vertical garden—great! Now what? If you lack the time or know-how to bring your vision to life, you’ll most likely want to hire a company to build it for you. Like any service, though, it’s important to seek out and work with a trustworthy, experienced and professional provider that will deliver a quality, lasting product.

However, knowing what to look for in a company can be tricky—especially if you’ve never worked with a living wall service provider before. That’s why we put together a quick list of what you need to know and what questions to ask when it comes to commissioning the vertical garden of your dreams.

1. Do your research.

Whether you’re hiring a plumber, landscaper, general contractor or a living wall company, there’s one rule that holds true for them all: Always do your research! This means scouring reviews, reading testimonials and getting estimates from different providers. The more information you can get your hands on, the more likely you are to find a provider that’s the right fit for you and your project.

2. Does the company offer a comprehensive consultation?

Creating a living wall is a big project that involves many details. One thing to ask yourself when it comes to choosing a service provider is “how in-depth and thorough is the consultation?” A good provider will take up to an hour as they survey the site, ask detailed questions, and get to know exactly what you’re looking for in a living wall. It should be a collaborative effort as they discuss things like the environment, décor style, sun exposure, irrigation and plant care with you.

3. Do they offer expert design services?

Design is key to bringing your vertical garden to life, and you should work with someone who has experience turning ideas and inspiration into reality. It’s a good rule of thumb to ask about the design process and how they plan on executing your vision. Will they put together a vision board or create a 3D scale model? Are they knowledgeable about the types of plants that will work best in the environment? These are all valid questions to ask your provider.

4. Consider the production timeline.

Before the production process is underway, it’s important to establish a realistic timeline. Many people assume a project will take a certain amount of time, and are subsequently disappointed when those expectations aren’t met. You’ll want to be clear about those expectations, and you’ll also want your service provider to be clear with you as well.

5. Ask about the delivery and installation process.

Again, communication is key when preparing for the installation process. Asking when and how long it will take can help the process run smoothly and guarantee satisfaction.

6. Consider customer service.

Once a job is done and the invoice is paid, many contractors check out. But what if there’s a problem post-installation or you need ongoing maintenance? A company with good customer service will make themselves available even after your living wall is complete.

The True Vert Difference

At True Vert, we understand the importance of good communication, years of experience and dedication to quality work. From the very first steps of the design process to the installation and maintenance services, we’ll be with you every step of the way. If you live in San Diego, Los Angeles or Orange County, contact True Vert today to start designing your own unique living wall.

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